- Customer Conflicts and You It is rare to find a transit driver who hasn't encountered a difficult (and in some cases, damaging) situation with a passenger. Conflict resolution is a tool for you and a process that allows you to work out differences with your passengers before a situation escalates to a more difficult or dangerous encounter. Kansas RTAP Fact Sheet.
- Dealing with Difficult Situations Suggestions for dealing with difficult situations with passengers. Kansas RTAP Fact Sheet.
- Riders Rights and Responsibilities Your transit agency should have a written document detailing passenger rights and responsibilities. Making your riders aware of their rights and responsibilities will help prevent problems from occurring and make dealing with them, when they do occur, easier. This document will also help you comply with Americans with Disabilities Act (ADA) regulations. Kansas RTAP Fact Sheet.
- Improving Relationships WIth Underrepresented Groups Highlights important research and best practices regarding the experiences of transit agencies in engaging underrepresented groups, and discusses best practices that lead to stronger relationships with these stakeholders. Kansas RTAP Fact Sheet.
- Transitioning Students with Disabilities to the Workforce Describes information on some of the training needs of these students, examples of transition programs around the country, and how you can be more involved to help the students in your community. Kansas RTAP Fact Sheet.
Drug and Alcohol
- Do Your Volunteers Need to Be Drug Tested? According to FTA's DA regulation, volunteers who operate a vehicle requiring a commercial driver's license must be drug-tested. Kansas RTAP Fact Sheet.
- FTA Q & A Drug and Alcohol Discussion Forum This fact sheet provides a sampling of questions and answers from the FTA's Drug and Alcohol Discussion Forum. Kansas RTAP Fact Sheet.
- File Folders for Drug Testing Description of a simple to maintain drug and alcohol testing record-keeping system developed by West Virginia Department of Transportation. Kansas RTAP Fact Sheet.
- More Q&A for FTA Drug and Alcohol Discussion Forum This fact sheet provides a sampling of questions and answers from FTA's Drug and Alcohol Discussion Forum. Kansas RTAP Fact Sheet.
- Driving Under the Influence of Antihistamines This article's discussion helps you learn how antihistamines work, how they affect driving, and how to reduce their side effects. Kansas RTAP Fact Sheet.
- "May Cause Drowsiness" -- Should My Employees on Antidepressants Be Driving? This fact sheet looks at agency policies covering the use of antidepressants and other prescription medication that may cause drowsiness. Kansas RTAP Fact Sheet.
- Document This: Rx/OTC Drugs and Accidents If an initial accident investigation indicates prescription or OTC drugs as a contributing factor, the employee's supervisor or the investigator should document any information provided about the medication. Kansas RTAP Fact Sheet.
- Lift Accidents May Require Employee Testing The FTA may now require that a driver be tested for drugs and alcohol in the event of an accident involving the operation of a wheelchair lift. Kansas RTAP Fact Sheet.
- Ten Tips for Safety-Sensitive Staff Who Must Take Medications An individual's reaction to a medication may vary with each treatment, the nature of the illness and other medications taken. Kansas RTAP Fact Sheet.
- What is "Reasonable Suspicion?" If a supervisor reasonably concludes that objective facts may indicate drug use or alcohol misuse, this is sufficient justification for testing. Before you jump to conclusions about suspected staff drug or alcohol abuse, make sure your suspicion is well-grounded. Kansas RTAP Fact Sheet.
- Prescription Drugs and Over-the-Counter Medications: New FTA Recommendations The use of over-the-counter and prescription medication by transit drivers can affect the safety of the passengers. This article focuses on developing agency policies based on FTA recommendations that address the use of these medications. Kansas RTAP Fact Sheet.
- How to Respond to Requests for Reasonable Modification to Your Policies? Use Common Sense This article provides examples of what is (and is not) considered reasonable modification. In most cases, you may only need to tweak some of your policies to allow for reasonable exceptions to provide better accommodation. Kansas RTAP Fact Sheet.
- Building Relationships Between Aging Services and Transit for Access This article provides an overview on building successful relationships between aging services and transportation, highlighting some of the initiatives of the US Administration on Community Living, and describes resources to help support such efforts in Kansas. Kansas RTAP Fact Sheet.
- Rodeo? No, Roadeo! The word "rodeo" brings to mind horses and saddles, barrels and cowboys (or cowgirls). But a roadeo is something else! Both have a goal of showing off technical skills, and in the case of a transit roadeo, customer service skills, too. Read about Kansas first transit rodeo, held this past August in Manhattan. It was fun and successful event that was "all about the drivers." Kansas RTAP Fact Sheet.
- The Missing Link: Transportations Role in Health Care This article describes the FTAs new Rides to Wellness initiative, highlights key points from a recent national Wellness summit, and profiles some of this years funded projects under Rides to Wellness that may suggest some solutions in your community. Kansas RTAP Fact Sheet
- Cost Benefit Analysis of Small Rural and Urban Transit Examines the cost-effectiveness of transit in Kansas, based on current work by the National Center for Transit Research on cost-effectiveness of transit nationwide. Kansas RTAP Fact Sheet.
- Vanpooling: Is it Right for You? Provides an update for a number of new resources to read if you're considering vanpools at least as a partial solution to commuter needs in your community. Kansas RTAP Fact Sheet.
- Assessing Transit Needs in Rural Areas Explains rural growth trends in the United States, identifies high priority transportation needs for rural groups, and provides examples of community assessments and gap analysis studies pertaining to rural transportation. Kansas RTAP Fact Sheet.
- Marketing Integrated Transit Services Provides useful information regarding integrating fixed-route and paratransit services, by which many transit agencies have increased efficiency and cost-effectiveness. Kansas RTAP Fact Sheet.
- How to Have an Effective Board Meeting Tips for achieving a productive board meeting, including how to structure board work and engage your board members. Kansas RTAP Fact Sheet.
- What Every Driver Needs to Know: Basics of Customer Service Provides helpful tips on the importance of a comprehensive driver training program and its relationship to agency customer service. Kansas RTAP Fact Sheet.
- New Changes to DOT's ADA Regulations Outlines some of the new ADA rules. Changes that concern transit include a new definition for "wheelchair" and other powered mobility devices, and new language on direct threat, service animals, trip denials, and origin to destination service. Kansas RTAP Fact Sheet.
- When Is Small Too Small? This fact sheet reviews some of those selection factors, share some of the experiences of other transit agencies using ramp-equipped minivans in their operations, and make some recommendations on some of the steps you should take when you get ready to procure your next vehicle. Kansas RTAP Fact Sheet
- Getting the Ball Rolling on Rural Transit This fact sheet summarizes key takeaway points and case studies from the TCRP Synthesis 94, reviews the innovative shift to regional governance in regional governance in Kansas rural transit, and provide tips for making your organization more innovative. Kansas RTAP Fact Sheet.
- Emergency Preparedness Guide for Small Agencies Describes the guide Transit Bus Safety, Security and Emergency Preparedness Excellence, A Roadmap to Excellence. The guide covers six operational areas in transit related to safety and security. Kansas RTAP Fact Sheet.
- Counting Rides: How Hard Can it Be? Helps transit managers understand the correct way to count riders. It explores new and existing counting technologies and helps you decide what method is right for your transit agency. Kansas RTAP Fact Sheet.
- Sharing the Costs of Coordinated Human Services Transportation: It Starts With a Plan Shows transit and financial managers how to begin the development of a cost allocation plan that describes costs across a regional service area. Kansas RTAP Fact Sheet.
- Building Livability Through Mobility This article shows rural transit managers how to incorporate sustainability and livability in rural transit and how to gain funding to do so. Kansas RTAP Fact Sheet.
- Improving Mobility for Hispanic Seniors This fact sheet outlines a process that transportation providers can use to determine ways to reach and serve the elderly Hispanic transit market. Kansas RTAP Fact Sheet.
- Handling the Media During a Crisis This fact sheet provides some tips on how to interact with the media in a transit emergency. Kansas RTAP Fact Sheet.
- Disaster Response: Lessons Learned in Kansas Transit officials must be involved in county and community disaster response. This fact sheet details the response of agencies to the Greensburg tornado, Coffeyville flooding, and north-central storms share what they have learned went well, and what did not. Kansas RTAP Fact Sheet.
- Retaining and Recruiting Quality Bus Drivers This fact sheet describes how to hire and retain quality drivers by providing a quality working environment, recruiting effectively, and asking the right questions in interviews. Kansas RTAP Fact Sheet.
- A Refresher on Transit Insurance Regulations This fact sheet reviews who enforces transit insurance regulations in Kansas and which agencies must follow them. Kansas RTAP Fact Sheet.
- Can a Transit Driver Legally Drive for 11 Hours After Being off Duty for 8 Consecutive Hours? This fact sheet answers questions in the refresher on hours of service regulations for intrastate transit service in Kansas. Kansas RTAP Fact Sheet.
- Transit Agencies Can Prohibit Concealed Weapons Transit agencies that choose to prohibit concealed weapons must adopt a written policy and post signs. This fact sheet provides the details for following Kansas law associated with conceal and carry. Kansas RTAP Fact Sheet.
- Has Your Transit Agency Level of Preparedness Changed? This fact sheet discusses what should be done to keep your agency running in the event of a natural or man-made disaster. Kansas RTAP Fact Sheet.
- State Your Mission This article should help you decide whether your mission statement is what is should be. It will also give you some tips on what can be done to rewrite it. Because your mission statement should matter; it not only says who you are to the world, it says who you are to you. Kansas RTAP Fact Sheet.
- Subcommittees: The Worker Bees of a Transit Board This article will describe some of the typical subcommittees for transit boards, how they function, and the pros and cons of forming subcommittees, by summarizing major points on subcommittees from the National Rural Transit Assistance Program Guidebook titled Boards that Perform. Kansas RTAP Fact Sheet.
- Six Questions to Consider Before You Outsource Your Transit Vehicle Maintenance An expert recommends asking six questions, as you consider soliciting proposals ranging from the capacity to handle multiple types of vehicles to technician skills. This will help to make sure the vendor you choose can handle your maintenance needs. Kansas RTAP Fact Sheet.
- Essential Components of a Transit Board This article explores some of key responsibilities of a board of directors and their committees and how the board interacts with the agency manager or executive director, and agency staff. Kansas RTAP Fact Sheet.
- Transit Asset Management Systems: What Are They and How Do They Apply to Rural Transit? This article will familiarize you with the basic components of TAM and give ideas of how TAM principles can be applied to improve system performance and prepare for the future. Kansas RTAP Fact Sheet.
- The Business Case for Mobility Management This article will look at some examples of mobility management as a good business decision and describe whether that case can be made for rural transit. Kansas RTAP Fact Sheet.
- Local Transit Policy Development: Ensuring Accessibility Discusses policies, drivers’ training and customer education necessary to ensure compliance under the Americans with Disabilities Act. Kansas RTAP Fact Sheet.
- Serving ADA and Non-ADA Riders Together Summarizes the TCRP's Report 143 on how to serve non-ADA paratransit riders with ADA riders, and outlines the four most common types of blended paratransit service. Also provides lessons learned from transit systems that already serve ADA and non-ADA riders together. Kansas RTAP Fact Sheet.
- Manual on Pedestrian and Bicycle Connections to Transit
- Developing and Marketing a Travel Training Program for Older Adults This fact sheet provides an overview of a recent project completed by the Transit Cooperative Research Program (TCRP) titled Travel Training for Older Adults (TCRP Report 168, 2014). Travel Training is just one strategy, but a useful one in the toolbox of strategies to make older persons and others using our roads safer.
- Wheelchairs and Other Mobility Devices on Public and Private Transportation A report commissioned by Project Action and released in 2008 provides some useful information on some of the current issues and some of the practices to provide a response to these challenges. This article provides an overview of that report and some of the best practices that should help agencies better serve their customers with disabilities, and for riders to make best use of the services available to them. Kansas RTAP Fact Sheet.
- See Spot Ride This article provides information for drivers on how to recognize and accommodate service animals to provide the best possible service for their owners and the rest of the passengers. Kansas RTAP Fact Sheet.
- Wheelchair Securement: Where Art Meets Science Wheelchair access on transit buses and paratransit is getting more complicated every year. If there is no good place for attachment of belts or hooks, a fabric webbing tether strap can be installed on the mobility aid. This approach, while not as good as having proper mechanical tie-down points built in or attached to wheelchairs, serves to make "best efforts" to keep wheelchairs in the securement area, as encouraged by the ADA regulations. Kansas RTAP Fact Sheet.
- Be a Pain-Reliever This article provides some suggestions of what you can do to make your passengers boarding, ride, and exit more comfortable, especially to those with arthritis symptoms. Kansas RTAP Fact Sheet.
- New Lift Standards in Effect This article discusses requirements of the stricter safety standards created by NHTSA. For lifts on vehicles with a GVRW above 10,000 pounds, and for all vehicles commercially operated for paratransit. Kansas RTAP Fact Sheet.
- Not-so-Common Knowledge About the Common Wheelchair This article provides a variety of facts that transit operators should know about the "common wheelchair." Kansas RTAP Fact Sheet.
- In the Spotlight: Wheelchair Securement This ADA requires transit system drivers to properly secure wheelchairs inside their vehicle. Two initiatives to help drivers accomplish this are discussed in this article. Kansas RTAP Fact Sheet.
- Tips for Helping Riders Who Have Cognitive Disabilities This article discusses how transit personnel can recognize and better communicate with individuals with cognitive disabilities. Kansas RTAP Fact Sheet.
- Driver Interviews: Not Just for Finding Qualified Candidates Transit consultant Peter Schauer describes three purposes for conducting interviews and how a carefully-prepared interview plan can benefit your agency and community. Kansas RTAP Fact Sheet.
- The Two Hour Myth Requirements for employees reporting for random drug and alcohol testing differ from post-accident testing. Don�t confuse rules for post-accident testing and random testing. There is no two-hour rule for random testing; the reporting timeframe is: immediately. Kansas RTAP Fact Sheet.
- Driver Performance: What to Do When Your Driver Has Diabetes This article reviews factors a transit manager should consider when a driver�s diabetes becomes a safety concern, and provides recommendations and resources for taking action. Kansas RTAP Fact Sheet.
- Incentive Enough? This article defines the safety incentive program and examines the essential criteria for a successful program. Kansas RTAP Fact Sheet.
- Tips for Writing a Driver Handbook This article will provide tips for writing a driver�s handbook, which will help you train your employees, and can result in greater retention of drivers who know what is expected of them. After gathering material for your handbook, make sure it will be read by presenting the information with an easy-to-understand and engaging format. Kansas RTAP Fact Sheet.
- When Are Employee "Stand-Downs" Allowed? The DOT prohibits stand-downs (temporarily removing an employee from the performance of safety-sensitive duties because of a confirmed laboratory positive drug test before it has been verified by the MRO). However, there is a way for employers to seek waivers if certain conditions are met. Kansas RTAP Fact Sheet.
- CD Brings New Dimension to Transit Driver Training This article briefly describes a CD-Rom training program for transit agencies in training new and existing drivers. The program allows drivers to work on their own, but may also include an instructor to monitor progress, as well as face-to-face assessments. Kansas RTAP Fact Sheet.
- Practical Road Safety Assessments Provide Path to Safety for Bicyclists, Pedestrians and Transit Riders Describes the use of Roadway Safety Assessments (RSAs) as a tool for understanding the interaction among cars, bikes, walkers and transit riders, and how to make roadways safer for all users. Examples are provided from RSAs conducted in Lawrence, Ks., and Kansas City, Mo. Kansas RTAP Fact Sheet.
- Troubleshooting Your Braun Lift Highlights from training conducted in Kansas in Spring 2015 for Section 5311 maintenance staff on how to keep their wheelchair lifts in top operating condition. Kansas RTAP Fact Sheet.
- Safety in Ten: Tire Pressure and Wear "Safety In Ten" is a new feature designed as a tool for providing safety talks to your employees. This article focuses on tire pressure and wear. Kansas RTAP Fact Sheet.
- Show Caution by Using �Standard Precautions� Provides helpful tips for drivers on how infectious diseases are spread and what can be done to minimize exposure. Kansas RTAP Fact Sheet.
- Should I Be Worried? MRSA and other infectious diseases on my bus. Defines MRSA and provide some facts about any potential danger to your drivers or passengers, and what precautions you can take to minimize risk. Kansas RTAP Fact Sheet.
- Distracted Driving Can Cause �Inattention Blindness� Describes many types of distractions causing �inattention blindness�. Give your full attention to the task of driving. Kansas RTAP Face Sheet.
- Improving Pedestrian Safety for Transit Riders This fact sheet focuses on the safety of passengers as they approach or depart the transit vehicle. Kansas RTAP Fact Sheet.
- Fire Safety at the Rural Transit Agency This fact sheet covers fire prevention strategies in and around the maintenance shop and on vehicles, and discusses employee fire prevention planning and training. Kansas RTAP Fact Sheet.
- Policies and Procedures to Avoid Driver Fatigue Discusses a wide spectrum of issues that affect alertness that transit managers should know and understand, and policies to keep fatigue at bay. Kansas RTAP Fact Sheet.
- Kansas RTAP Fact Sheet: Passenger-Van Safety Strategies You Should Know
- Healthy Habits Reduce Stress and Fatigue This article provides some tips to handle stress and fatigue and ways to avoid having them in the first place. Kansas RTAP Fact Sheet.
- Sensitivity to Passengers Whether you are a driver reacting to an emergency on your bus or a police officer or emergency medical provider, you may be providing the earliest emergency assistance with individuals who may respond in unexpected ways. The Center for Development and Disability has just issued the second edition of Tips for First Responders. This handbook provides quick, easy-to-use procedures for assisting persons with disabilities during emergencies as well as routine encounters. Kansas RTAP Fact Sheet.
- New Preparedness Guide This fact sheet details how a transit agency prepares for severe weather, both in the office and on the road. Kansas RTAP Fact Sheet.
- NIMS and the Transit Manager The National Incident Management System (NIMS) was developed by the Department of Homeland Security to more effectively coordinate disaster response. Transit managers should consider becoming NIMS-certified. This fact sheet provides some details. Kansas RTAP Fact Sheet.
- Blind Zone Accidents and How to Prevent Them This fact sheet details the causes of blind zones, and how to reduce them using correct mirror adjustment techniques. Kansas RTAP Fact Sheet.
- In the Game of "What if?," Are You Ready? Covers emergency preparedness and evacuation planning for the vulnerable. Kansas RTAP Fact Sheet.
- Back Injuries on the Road: How to Prevent Them, How to Heal Them Regardless of how or when back injuries happen, daily driving can take its toll on one�s spine without proper precautions. This fact sheet describes typical causes of back pain and what can be done about it on the road and at home. Kansas RTAP Fact Sheet.
- Aware of Your Surroundings? Public transportation systems can be vulnerable to attack. This fact sheet provides tips on how both employees and riders can learn to identify, report, and respond to suspicious behavior. Kansas RTAP Fact Sheet.
- Dangerous Discomfort: Avoiding Repetitive Strain Injuries This fact sheet describes musculoskeletal disorders (MSDs) and what can be done to prevent them. Common symptoms of MSDs include pain, swelling, numbness, tenderness, muscle spasms, weakness, or loss of joint mobility. Kansas RTAP Fact Sheet.
- Migraines Don’t Have to Be a Headache for Employers This fact sheet provides advice on working with an employee suffering from migraines to minimize the occurrences and maximize productivity. Transit employers or human resources staff can help migraine sufferers by taking a proactive approach. Kansas RTAP Fact Sheet.
- Ready for Winter Driving? This article discusses winter driving techniques and safety precautions to help deal with icy and snow-packed roads. Kansas RTAP Fact Sheet.
- Fatigue and the Transit Driver This article provides tips for drivers to fight fatigue and includes information about sleep and sleep debt. Kansas RTAP Fact Sheet.
- Difficult�to�DANGEROUS Workplace violence can include any physical assault, threatening behavior, or verbal abuse occurring at work or on duty, making it a far-reaching and common problem. This article provides tips for preventing, responding to, and recovering from workplace violence. Kansas RTAP Fact Sheet.
- Perils of 15-Passenger Vans This article will describe unique safety problems related to15-passenger vans and discuss steps transit agencies can take to reduce risks. Kansas RTAP Fact Sheet.
- The Need for Fire Safety Training Passenger safety is the most important priority of transportation. Proper training can make all the difference in emergency situations. It also provides PASS lists four basic accident and emergency procedures. Kansas RTAP Fact Sheet.
- How Safe are Your 15-Passenger Vans? While statistics indicate that 15-passenger vans are more likely to roll over than other passenger vehicles, it is important to remember that these vehicles do not claim more occupant lives than the average vehicle on the road. They are not fundamentally unsafe if operated with care to carry passengers securely. Kansas RTAP Fact Sheet.
- Check Your Driver Training Program Information provided in the Transit Safety and Security Prototype Approach developed by the Colorado DOT provides some qualifications against which to measure your driver hiring and training program. Kansas RTAP Fact Sheet.
- Prepare for a Successful Response: Develop a Security and Emergency Preparedness Plan This article will give you some basic tools to use in preparing a Security and Emergency Preparedness Plan (SEPP). Kansas RTAP Fact Sheet.
- Watch Your Back? (and Your Front) This article provides several driving techniques transit drivers can use to safely deal with tailgaters. Kansas RTAP Fact Sheet.
- Getting Enough Rest? This article is about fatigued drivers, improving the work environment to prevent fatigue, and what drivers can do to fight fatigue. Kansas RTAP Fact Sheet.
- Do Safety Incentives Really Work? This article provides useful tips to develop a safety incentive program. An incentive program should have the principal objective of motivating individuals to behave consistently in such a way that accidents, which result from poor behavior, are eliminated. Kansas RTAP Fact Sheet.
- To Back Up, or to Back Up� Back-up technology is prevalent and inexpensive, and the reason for backing-up files is clear. Since you don�t need to back up the whole hard drive, in this article, you will learn to apply an effective backup system. Kansas RTAP Fact Sheet.
- Driving in the War Zone: How to Share the Road Transit drivers must operate their buses in a manner that irritates impatient divers. This article discusses the importance of being aware of road rage, methods for avoiding road rage situations, and ways to react positively if and when situations occur. Kansas RTAP Fact Sheet.
- Just in Case: Safety Procedures to Live By This article details emergency situation procedures an agency can use in developing their own, more detailed guidelines. Kansas RTAP Fact Sheet.
- Corrosion and Wear in Securement Devices This article will stress the need to be diligent about inspecting and maintaining your L-Track and Wheelchair Tie-Down and Occupant Restraint Systems (WTORS). Kansas RTAP Face Sheet.
- Best practices in 3-wheeled scooters Q’Straint, a manufacturer of securement straps and devices, has updated its securement recommendation for 3-wheeled scooters. This article describes the new recommendation. Kansas RTAP Fact Sheet.
- Get Ready for Winter Driving This fact sheet talks about preparing in advance, changing your driving habits, and a reminder on what to do if you are in an accident. Kansas RTAP Fact Sheet.
- Safety in Ten: Getting Ready for Spring Storm Season In this article, we’ll talk about preparing in advance, changing your driving habits,and what to do if you are in a crash. Kansas RTAP Fact Sheet.
- Steps to Take in Deciding to Evacuate Your Vehicle This article provides some of the basics for transit drivers to use in making a decision to evacuate a vehicle in an emergency. Kansas RTAP Fact Sheet.
- Does Your Vehicle Fit Your Driver? This article will describe a CarFit assessment and its benefits to any driver, including transit drivers. Kansas RTAP Fact Sheet.
- Transit Adopt-a-Stop Programs Provides background information regarding adopta- stop programs, analyzes program results from a recent national survey, and highlights successful case studies to demonstrate how effective an adopt-a-stop program can be on any scale. Kansas RTAP Fact Sheet.
- Safety in Ten: Vehicle inspections Discusses vehicle inspections from the view point of National RTAP, the Kansas Department of Transportation, and the Federal Motor Carriers Association. Kansas RTAP Fact Sheet.
- Don’t let a Breath of fresh air become a Airborne Projectile Describes how to secure oxygen tanks on buses. Kansas RTAP Fact Sheet
Service Design and Operations
- What Does a Mobility Manager Do All Day? Describes the typical job responsibilities of mobility managers, discusses an existing mobility management program in southwest Kansas, and provides a set of resources for transit managers considering mobility management for their agencies. Kansas RTAP Fact Sheet.
- The Birth of a Brokerage This fact sheet explains the Kansas Medicaid Brokerage, broker duties, what the successes and challenges were during the first year, and the advantages to being a transportation provider contracted within the brokerage. Kansas RTAP Fact Sheet.
- Come on in, the Water Is Fine! Establishing Vanpools in Kansas This fact sheet describes the characteristics of different types of vanpool services, gives examples of successful vanpools in other rural areas, and offers suggestions as to how your agency can implement this service in your own community. Kansas RTAP Fact Sheet.
- Tips on Improving Dispatching Improving customer service skills as well as dispatcher/driver communication will help your agency attract and retain loyal customers through continued provision of quality service. Customer service skills are not innate; they are learned through understanding appropriate phrases to use in difficult situations and employing active listening techniques. Effective dispatcher/ driver communication can be improved through the use of efficient airtime codes and displaying a high level of respect through transmission. Ultimately, the product of these considerations is an agency that is a model of efficiency and service. Kansas RTAP Fact Sheet.
- Designing Safe and Accessible Bus Stops At its most basic, a bus stop consists of a sign to inform drivers and riders of the location of the stop and a landing area where riders board and get off the bus. With a few extra considerations, though, the basic bus stop can become much more than this: It can become a safe, inviting, and functional part of your transportation program. Kansas RTAP Fact Sheet.
- One-Call: Planning a “No Wrong Door” System for Transit Service This article provides basic information and resources regarding the implementation and planning of a One-Call system for transportation service. Kansas RTAP Fact Sheet.
- Getting on Top of Maintenance Requires Getting "Down and Dirty" This fact sheet describes the different steps involved in a preventive maintenance plan, and what can be done to ensure the proper maintenance of both a vehicle and the wheelchair lift or other related equipment. Kansas RTAP Fact Sheet.
- Clear the Air: Carbon Monoxide Poisoning Prevention This carbon monoxide discusses the dangers of carbon monoxide poisoning on your vehicle and the ways to prevent it. Kansas RTAP Fact Sheet.
- Rural Roads are Tough on Buses This article briefly describes the conversion of a 1975 35-foot-RTS bus to a heavy-duty bus more suitable to a rural environment. Kansas RTAP Fact Sheet.
- Check Up Before You Check Out When purchasing vehicles with funding from KDOT or the FTA, Kansas rural and specialized transit provides are responsible for inspecting vehicles at the time of delivery. This article describes the three different types of vehicle inspections for proper maintenance. Kansas RTAP Fact Sheet.
- Make a Plan to Keep Your Vehicles Rolling: Deciding When to Replace and When to Repair Introduces basic principles of investment prioritization, how it applies to small transit providers, and describes some analytical tools to perform calculations to assist with informed decision-making. Kansas RTAP Fact Sheet.
- What to Do When the Lift Won’t Work A refresher on manual operation of the lift. A lift requires proper maintenance and operation to work well. This article describes good practices for maintaining and operating a lift, and how to operate it manually if necessary. Kansas RTAP Fact Sheet.
- No-Cost Census Tools to Support Transit Service Planning This article will provide an overview of a few selected free applications available on the Census web site. Example outputs from these applications, and a guide with links to some of the most useful resources that I’ve found to assist rural transit service planning also are provided. Kansas RTAP Fact Sheet.
- Baby Boomers and Rural Transit A growing concern among the �baby boom� generation centers on the availability of transit to support their independent lifestyles as they age. However, small or rural communities may not have the capacity to meet this need. Is your transit agency prepared to absorb this upcoming demand? By understanding the trends in population as well as the attitudes of the elderly (or soon-to-be elderly) regarding transit, your agency can be better prepared to meet the needs of your community. Kansas RTAP Fact Sheet.
- Working on Transit CTAA developed its Transportation to Work Toolkit to help educate employers about the benefits of transit. Transit agencies looking to expand service and add commuters can use the toolkit to help bring businesses on board. This fact sheet summarizes some of the ideas in the toolkit. Kansas RTAP Fact Sheet.
- Safety in Ten: Getting Ready for Spring Storm Season In this article, we’ll talk about preparing in advance, changing your driving habits, and what to do if you are in a crash. Kansas RTAP Fact Sheet.
- Inclusive Planning: What Does it Look Like? The article includes great resources for increasing public involvement and partnership with underrepresented groups. It also showcases innovative ways rural transit providers have connected to underrepresented groups. Kansas RTAP Fact Sheet.
- Forecasting Paratransit Demand, Then and Now This article will describe the development of these two spreadsheets for modeling rural transportation demand, how they provide improvement over previous models, and how they can be used by transit providers in their own service areas. Kansas RTAP Fact Sheet.
Transit Technical Assistance Materials
- Get the Most out of Employer Surveys This article will describe a few best practices for creating and implementing an employer survey to help determine the location of new transit service. Kansas RTAP Fact Sheet.
- It�s a Generational Thing, Summarizes the technical brief Exceptional Customer Service Across Generations: How to Manage Different Generational Dynamics to Improve the Transit System, published in a national RTAP publication. We�ll will explain how the four generations approach the workplace and customer service and provide helpful tips for transit managers. Kansas RTAP Fact Sheet.
- Make Business Part of Your Transit Business. Developing customer-centric service and developing closer relationships between rural transit and the local business community is one of National RTAP�s 10 Strategic Imperatives for the Future of Rural Transit. This fact sheet provides an overview of the principles associated with working with your business community. Kansas RTAP Fact Sheet.
- Measure and Report Your Impacts Provides tips to transit providers and finds ways to convince local, state, and federal lawmakers to increase funding. It suggests telling stories about the community rather than just reporting dry and unexciting facts. Kansas RTAP Fact Sheet.
- Communicating With Elected Officials This fact sheet summarizes a resource from Digital CT, which provides advice of step-by-step successful communication for rural transit managers. Kansas RTAP Fact Sheet.
- Improving Rural Transportation with Regional Cooperation (KUTC, August 2009) Models for regional coordination are defined and described. Tools for coordination such as mobility management, technology and marketing. Kansas RTAP Fact Sheet.
- Regional Coordination Increases Options (KUTC, August 2009) A case study of the Mid Iowa Development Association Council of Governments (MIDAS). MIDAS case study features 1-Call Central Dispatch, Demand Response, Fixed Route Service, Route Deviation - Pick Up, Commuting, Vanpool Program and Intercity Feeder Busing for 6-county area with 102,000 population total. Kansas RTAP Fact Sheet.
- Incorporating Marketing Strategies in Public Transit / Human Service Coordination Plans Examples of agencies that have a marketing component in their public transit / human service coordination plans. Kansas KTRP Fact Sheet.
- Build Upon Community Events and Programs to Promote Transit This article will help you to look for collaborations that build upon community events and program to highlight the service of your transit agency. Kansas RTAP Fact Sheet.
- Low-Cost Marketing Strategies for Rural Transit Small business marketing strategies, adapted for transit. Kansas RTAP Fact Sheet.
- FTA 101: What You Really Need to Know Key points from a pre-conference workshop taught in Kansas by Rich Garrity, a transportation operations and management consultant, who provided a crash course to new transit managers on federal regulations for Section 5311 and 5310 programs. Kansas RTAP Fact Sheet.
- Bettendorf Transit Vehicle Advertising Rate and Discount Card Considering developing an on-vehicle advertising program. This document provides an example of rates and package discounts developed by Bettendorf Transit for their advertising program.
- Mobility Management Video A video that describes mobility management and its importance as a tool in rural regional coordination. Produced by John Elias at the KU Transportation Center
- A Handbook for Effective Advertising and Marketing of Community Transit. Handbook developed by CTAA in 1989, written by Ilium Associates, Inc. Produced to help a community transit manager plan and implement effective advertising and marketing programs.
- Riley County, Kansas ATA Bus Presentation to Local Elected Officials A powerpoint show developed by Riley County ATA Bus to provide background on operations and funding of the transit system.
National RTAP Technical Assistance Briefs
- Volunteers in Transportation: Some Issues to Consider. Volunteers in Transportation: Some Issues to Consider. Technical Assistance Brief #1, revised 2001. Advantages and disadvantages for establishing volunteer transportation services.
- Vehicle Procurement. Technical Assistance Brief #2, revised 2001. Five steps to effective vehicle procurement.
- Managing System Safety for Rural Transit. Technical Assistance Brief #13, revised 2001. An outline to develop and implement a safety and security plan for rural transit systems.
- Risk Management for Rural Transit Systems. Technical Assistance Brief #8, revised 2001. Importance of risk management, outline of six steps of risk management and strategies for managing risk.
- Getting Started -- Creating a Vision & Strategy for Community Transit. Technical Assistance Brief #21, revised 2001. Describes a seven-part process for either starting a new transportation system or expanding and modifying existing transportation services.
- Developing, Designing and Delivering Community Transportation Services. Technical Assistance Brief #22, revised 2001. A companion to "Getting Started" brief, outlines steps to developing and delivering services.
- Safety Precautions for Operating a Lift Tips to keep in mind when using a wheelchair on a lift. Kansas RTAP Fact Sheet.
Service Planning Resources
- Designing and Operating Cost-Effective Medicaid Non-Emergency Transportation Programs A Guidebook for State Medicaid Agencies
- Kansas Counties Demographics 2013 Transit demographic tables for Kansas counties to support Section 5311 applications, updated for 2013.
- Medical Transportation Toolkit and Best Practices. First Edition, CTAA, 2001.
- Charter Service Final Rule Fact Sheet FTA published a final rule for charter service with an effective date of April 30, 2008. This one-page fact sheet provides a summary of the features of the revised charter regulations.
- Head Start Transportation Final Rule Issued January 18, 2001
Kansas Regional Transit Pilot Program Planning
- Coordinating Rural Transit Requires Thinking Outside the Box Kansas rural transit district pilot projects have developed a road map for coordinating transit in ruralareas. What process should other communities in Kansas follow? This fact sheet provides an outline of a process and lessons learned in the pilot projects. Kansas RTAP Fact Sheet.
- Regional Zonal Analysis for Pilot Areas Using the four pilot cities for this analysis��Garden City, Hays, Hutchinson, and Salina, a series of maps depicting aggregate trip attractions within each zone and significant locations between zones are included in this document. All maps include a roadway flow overlay of Journey-to-Work county-level data that is calculated from the centroid of each county.
- Kansas Regional Transit Pilot Study - Flint Hills Using the Fort Riley pilot area for review in the Kansas Regional Transit Pilot Study, this document is organized to include: a zonal analysis of trade activity in Fort Riley, an interaction analysis that examines competition with other pilot cities, a Journey-to-Work traffic flow analysis, and a net daily migration analysis. All demographic data were acquired from 2007 estimates that were derived using PCensus software. For variables where 2007 estimates were not available, such as persons with disabilities, projections were made using 2-year rates of change that were generated from 1990 and 2000 U.S. Census data. In addition, Journey-to-Work data were acquired from the 2000 U.S. Census.
- Governance Models for Regional Transit Coordination A white paper describing a variety of governance models associated with regional transit. This paper, developed at the Kansas University Transportation Center, describes potential models, Kansas state statutes related to transit governance, and a number of case studies to illustrate the described governance models
- Improving Rural Transportation with Regional Cooperation (KUTC, August 2009) Models for regional coordination are defined and described. Tools for coordination such as mobility management, technology and marketing.
- The Economic Impact of Public Transportation in Rural Kansas As Kansas communities focus on strategies to create an economic environment to attract and maintain jobs, it is critical that communities work together to plan regional transit services that get individuals where they need to go. Regional transit creates opportunities for rural residents to find work or employees in neighboring communities, obtain specialized health services when necessary and to live independently as they age. This fact sheet explores the economic impact of regionalized, coordinated transit services.
- Regional Coordination Increases Options (KUTC, August 2009) A case study of the Mid Iowa Development Association Council of Governments (MIDAS). MIDAS case study features 1-Call Central Dispatch, Demand Response, Fixed Route Service, Route Deviation - Pick Up, Commuting, Vanpool Program and Intercity Feeder Busing for 6-county area with 102,000 population total.
- Regional Transit Coordination Video A video on essential elements of Regional Transit Coordination: organizational models, tools such as technology that improves coordination, and benefits to the community.
- Braunability Lift Troubleshooting Guide A lift maintenance troubleshooting guide provided by BraunAbility.